DaleyPrivacy Policy
1. Introduction
This Privacy Policy explains how Daleydai Nepal Private Limited, Ward-8, Balambu, Chandragiri, Kathmandu, Nepal ("DaleyDai", "we", "us") collects, uses, shares and protects personal information when you use the DaleyDai mobile application, the website daleydai.com and related services (the "Platform"). It applies to every User — buyers and renters, owners, brokers and agencies — and to guests.
We process personal information in accordance with the laws of Nepal, including the Individual Privacy Act, 2075 (2018) and the Individual Privacy Regulation, 2077. By using the Platform you agree to this Policy. Where we need your specific consent — for example to read an identity document, use your location, or connect a social media account — the app asks for it at that moment, and you can refuse. This Policy should be read with our Terms & Conditions.
2. Information We Collect
Information you give us
- Account and profile: name, phone number, email address, profile photo, gender (asked of brokers), the role you use, and sign-in details from Google or Apple if you use them.
- Identity documents (KYC): photos of your citizenship certificate (Nagarikta), national identity card, driving licence or passport, and the details read from them, such as your name, date of birth and document number. Brokers and agencies may also give licence, company registration and PAN/VAT documents.
- Property documents: land ownership certificate (Lalpurja), trace map, blueprint and similar documents for a listing.
- Listings and media: property details, prices, photos, videos including their sound, floor plans and descriptions.
- Demand requests: what you are looking for, your budget and the area you want.
- Messages and calls: chat messages, offers and counter-offers, and, where an AI voice conversation is offered, your voice during that call.
- Agreements: the terms of agreements prepared on the Platform, the parties' details, signatures, and the identity details used to sign.
- Reviews, feedback and support: reviews you write, replies to our messages, and support requests.
Information collected automatically
- Location: your device's precise location while you use features that need it — for example checking that a listing is where it says, or showing property near you. We do not collect location in the background.
- Device and usage: device model, operating system, app version, language, notification token, pages and features used, the steps you reach in key tasks such as searching, posting a listing or registering as a broker or agency, and crash and error reports. If you stop a task partway, the app may ask one optional question about why; your answer is a choice from a short list, never free text.
- Contact records: a record each time a User reveals another User's phone number.
- Records of consent and signing: the time, account and verified phone or email used when you accept terms or sign an agreement.
Information from others
- A broker, agency or owner may enter your name or details as a party to a listing or agreement.
- If you connect a social media account, we receive that account's ID, name, profile picture and an access token from the platform (see section 9).
- Sign-in providers (Google, Apple) give us your name and email address.
3. How We Use Information
- To create and run your account, sign you in and keep it secure, including sending one-time codes by SMS or email.
- To show listings and demand requests, match buyers and renters with property and brokers, and let Users chat, negotiate and call each other.
- To verify identities, documents, listings and locations, to keep one identity per person, and to prevent fraud, fake listings and misuse.
- To add watermarks and credits to media, make listing videos, brochures and share cards, and post listings to social media accounts you connect.
- To prepare, sign, store and send agreements.
- To send notifications, service messages and, where allowed, news and offers (see section 14).
- To answer support requests, handle complaints and enforce our Terms.
- To understand how the Platform is used, fix errors and improve it. We record how you use the app so we can see where tasks become difficult and make them easier. This record is linked to your account by an internal ID, not by your name, phone number or email, and it is used only to improve the Platform.
- To comply with the law and respond to lawful requests from authorities.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Artificial Intelligence
We use artificial intelligence, mainly Google Gemini, to provide parts of the Platform. When we do, the relevant information is sent to Google, which processes it on our behalf. This includes:
- Chat and voice: messages in chats answered by the AI assistant before a human broker joins; in an AI voice call, your voice is processed live to hold the conversation. The call audio is not recorded; a written summary of what you asked for is saved to the chat.
- Documents: images of identity, company and property documents, to read their details and check that they are genuine, and to hide personal details on property documents before they are shared.
- Photos and videos: photos and still frames from videos, to check that they show a property and do not carry another business's watermark, phone number or unsuitable content.
- Text: listing details, agreement terms and support messages, to translate them, write titles and help answer support requests.
Automated decisions. Some checks, such as refusing an unclear document or an unsuitable photo, are made automatically. If you think an automated decision about you is wrong, contact support and a person will review it.
6. Contact Details Inside Uploaded Photos and Videos
Some users — in particular brokers and registered agencies — upload photos and videos that already carry their own watermark, company logo, or telephone number when they reach us. This section explains what that means for your personal information.
- You are the publisher. Where you place a telephone number or other contact detail inside media you upload, you are choosing to publish that information. DaleyDai does not add it, and does not read, extract, index, or store it as a separate contact record — to us it is part of the picture.
- It is visible to anyone who can see the listing, including people who are not signed in where the listing appears on a public page, and it may be copied, saved, or shared onward by them. Contact made this way happens outside the platform and outside its records and protections.
- We do not mask or remove it. We do not blur, cover, or edit what appears inside your media.
- Removing it is done by replacing the media. Because the information is part of the image itself, it can only be withdrawn by deleting or replacing that photo or video, which you can do from the listing at any time, or by writing to us using the Contact section.
- Sound in videos. A video you upload keeps its own sound, including any voices or music in it. We do not check or remove that sound.
- Other people’s information. You must not upload media containing another person’s telephone number, face, voice, name, or branding without their permission. Responsibility for media you upload rests with you — see the Terms & Conditions, section 7.
7. Identity and Property Documents
- Identity documents are stored in private storage that other Users cannot access. Only the details needed are kept on your account, and the document number is used to make sure one identity is not used on several accounts.
- Property documents are stored privately. Personal details on them are hidden automatically before they can be shared. A buyer or renter can see them only if the broker or owner chooses to share them, and only through a link that expires.
- Only authorised DaleyDai staff, protected by two-step verification, can open these documents, and only to verify them, handle a complaint or meet a legal duty.
8. Location
- We use your precise location only while you use a feature that needs it. You can turn location off in your device settings; some features will then not work.
- A listing's location may be shown to other Users. On public pages and for private listings, it is shown as an approximate area, not the exact point.
- When a listing's location is checked, we keep the reading taken at that time with the listing.
10. Where Your Information Is Stored
Our service providers store and process information on servers outside Nepal, including in India, Singapore, the United States and other countries where Google and Cloudflare operate. By using the Platform you consent to this transfer. We choose providers that protect information with security measures at least as strong as those described in this Policy.
Listing drafts you have not yet published, and changes waiting to upload when you are offline, are stored on your own device until they are sent.
11. How Long We Keep Information
- Account, profile and identity documents: while your account is open, and deleted when the account is deleted, apart from the limited records below.
- Listings: while they are live. When you delete your account, your own listings are taken off the Platform; listings you managed for others may pass to their owner or agency.
- Chats: while the conversation is open to its participants. When one participant deletes their account, their side is anonymised; the other participant keeps their copy.
- Signed agreements and completed deals: kept after an account is deleted, because the other parties rely on them and they may be needed as evidence, for as long as a claim could be made about them or the law requires.
- Rejected agency applications: deleted after 7 days.
- Records needed to prevent fraud, handle a complaint, or meet a legal request: kept for as long as that purpose requires.
- Backups and logs: removed on their normal cycle.
Account deletion takes effect after a 30-day period during which you can cancel it. See the Delete Account page.
12. Data Security
Information is encrypted in transit and at rest. Identity and property documents are held in private storage, and staff access is limited and protected by two-step verification. Listing photos and videos are published to be seen, so they are stored at web addresses that anyone with the link can open. No system connected to the internet can be made completely secure, and we cannot guarantee that information will never be accessed without permission. If we learn of a breach that affects you, we will tell you and take steps to limit the harm.
13. Your Rights
Under the Individual Privacy Act, 2075 you can:
- Access the personal information we hold about you.
- Correct information that is wrong or out of date — most of it you can change in the app.
- Delete your account and personal information, apart from what we must keep as described in section 11.
- Withdraw consent for location, notifications, marketing or a connected social account, in your device settings, in the app, or by writing to us. Withdrawing consent does not affect what was done before, and some features may then stop working.
- Complain to us, and, if you are not satisfied, to the competent authorities of Nepal.
To use any of these rights, write to us at the address in section 18. We may ask you to prove your identity first. We aim to respond within 15 days.
14. Messages We Send
- Service messages — one-time codes, chat and deal notifications, verification results, signing requests and signed agreements — are part of the service.
- News and offers by SMS, email or in the app, including a welcome note from our founder. You can opt out at any time using the instructions in the message or by writing to us.
15. Children
The Platform is for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete the account and the information.
17. Changes to This Policy
We may update this Policy. We will change the "Last Updated" date, and for important changes we will tell you in the app, by email or by SMS before they take effect.
18. Contact Us
For any question, request or complaint about your personal information, contact our Grievance Officer:
Daleydai Nepal Private Limited (DaleyDai.com)
Ward-8, Balambu, Chandragiri, Kathmandu 44600, Nepal
Email: contact@daleydai.com
9. Connected Social Media Accounts
Brokers and agencies can choose to connect their own Facebook Page, Instagram professional account, TikTok account or YouTube channel in the DaleyDai app. When they do, DaleyDai automatically publishes their approved listings there, and removes the post when the listing is sold, rented or withdrawn. Owners' own listings are never posted.